1. Return & Refund Policy

At Fernera, we strive to ensure your satisfaction with every purchase. Please review our return and refund policies below.

• Returns:
• Since our products are living plants, we do not accept returns unless the product is damaged or defective upon arrival.
• In case of damage, please contact us within 48 hours of receiving your order with pictures of the damaged item.
• Refunds:
• If your product is damaged or defective, we will issue a refund or exchange based on your preference.
• Refunds are processed within 7 business days and issued to the original payment method.
• Non-Returnable Products:
• Perishable items such as plants that have been improperly cared for or altered by the customer, cannot be returned.

2. Shipping & Delivery Policy

Currently, we only offer local pickup for all orders. Once your order is placed, you will receive a notification with details for your pickup location and time.

• Pickup Times:
• Our pickup hours vary; please contact us to schedule your order pickup.
• Order Processing:
• Orders are typically processed within 2-3 business days. You will receive a notification once your order is ready for pickup.

3. Order Cancellation Policy

• You can cancel your order before it has been processed and is ready for pickup.
• Once your order has been processed, cancellations are no longer accepted, as we begin preparing the plants for delivery.

To cancel, please contact us as soon as possible at officialfernera@gmail.com.

4. Privacy Policy

At Fernera, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

• Information We Collect:
• Personal information such as your name, address, email, and payment details.
• Information about your orders and preferences to enhance your shopping experience.
• How We Use Your Information:
• To process orders and send notifications related to your purchase.
• To improve our services and website.
• To respond to inquiries and provide customer service.
• Data Security:
• We use industry-standard security measures to protect your personal information from unauthorized access or disclosure.

5. User-Generated Content Policy

Fernera encourages customers to share their experiences and reviews. However, we have some guidelines to ensure a positive and respectful environment.

• Acceptable Content:
• Reviews and comments should be respectful and relevant to the product or service.
• Inappropriate language, offensive content, and spam will be removed.
• Ownership of Content:
• By submitting reviews or comments, you grant Fernera the right to use, modify, and publish your content for promotional purposes.

Welcome to Fernera! By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using Fernera’s website, purchasing products, or engaging with our content, you agree to these Terms. If you do not agree, please do not use our services.

2. Products & Orders

• All sales are final unless otherwise stated in our Return & Refund Policy.
• Local pickup is the only fulfillment method currently available.
• Prices, product availability, and descriptions are subject to change without notice.
• Fernera reserves the right to refuse or cancel orders at our discretion.

3. User Responsibilities

• You must provide accurate and complete information when making a purchase.
• You agree not to misuse our website, attempt to hack, or engage in fraudulent activities.
• Any content you submit (reviews, comments) must be respectful and appropriate.

4. Intellectual Property

• All content, including images, logos, and text, is owned by Fernera and protected by copyright laws.
• You may not reproduce, distribute, or use our content without written permission.

5. Limitation of Liability

• Fernera is not responsible for damages resulting from the use or inability to use our products or website.
• We do not guarantee uninterrupted or error-free access to our website.

6. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

7. Modifications to Terms

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms.

8. Governing Law

These Terms are governed by the laws of North Carolina, and any disputes will be resolved in accordance with local laws.

If you have any questions, please contact us at [Your Contact Information].

Thank you for supporting Fernera!